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Houston Wellness Center

HCID Careers

Travel Medicine

Patient Portal

*Notice: No shows will be subject to a $100 no show fee unless they cancel within 24 hours.

Office Hours

  • Monday to Friday
    8:00 A.M. to 5:00 P.M.

  • Infusion Clinic Only:
    Saturday and Sunday 8:00 A.M. to
    12:00 P.M

Billing Collection Specialist

Job Activity/Duties:

  • Enters information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information.
  • Ensures claim information is complete and accurate.
  • Submits insurance claims to clearinghouse or individual insurance companies electronically or via paper CMS-1500 form.
  • Answers patient questions on patient responsible portions, copays, deductibles, write-off’s, etc.
  • Follows up with insurance companies on unpaid or rejected claims.
  • Resolves claims issues and re-submits claims when required.
  • Prepares appeal letters to insurance companies in disagreement with claim denial.
  • Collects necessary information to accompany appeal.
  • Ensures patient statements are mailed on a regular basis.
  • Works with patients to establish a payment plan for past due accounts in accordance with practice policies.
  • For patients with coverage by more than one insurer, prepares and submits secondary claims upon processing by primary insurer.
  • Has adequate understanding of managed care authorizations and limitations to coverage.
  • May have to verify patient benefits eligibility and coverage.
  • Knowledgeable on insurance and reimbursement process.
  • Basic understanding of medical ICD 9/10 codes and CPT medical billing codes.

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